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Frequently asked questions

FAQ

Commonly asked questions

Find answers to frequently asked questions about buying, selling, and gifting tickets on Zentry's secure marketplace platform.

Zentry requires all sellers to complete KYC verification before listing tickets. We also have a comprehensive dispute resolution system where if your ticket doesn't work, you can open a dispute and we'll investigate. If we find fraudulent activity, we provide full refunds to protect buyers.

Sellers get paid 3 days after the event if there's no dispute or appeal from the buyer. Funds are withdrawn directly to your bank account.

Yes, you can easily gift event tickets to friends and family through our secure platform. Simply select the gift option during purchase or resale.

KYC (Know Your Customer) is a mandatory verification process for sellers to confirm their identity before listing tickets. This ensures a secure and trustworthy marketplace for all users.

If your ticket doesn't work, contact our support team immediately to open a dispute. We'll investigate the issue and provide a full refund if fraudulent activity is confirmed.

Yes, you can resell your unused tickets on Zentry with the same security and buyer protection as buying new tickets. Complete KYC if you're a new seller.

We diligently update the changelog each time we roll out new features, implement enhancements, or address bugs. This process usually occurs on a biweekly or monthly schedule, ensuring that our users are always informed about the latest improvements and fixes.

We diligently update the changelog each time we roll out new features, implement enhancements, or address bugs. This process usually occurs on a biweekly or monthly schedule, ensuring that our users are always informed about the latest improvements and fixes.

We diligently update the changelog each time we roll out new features, implement enhancements, or address bugs. This process usually occurs on a biweekly or monthly schedule, ensuring that our users are always informed about the latest improvements and fixes.

We diligently update the changelog each time we roll out new features, implement enhancements, or address bugs. This process usually occurs on a biweekly or monthly schedule, ensuring that our users are always informed about the latest improvements and fixes.

We diligently update the changelog each time we roll out new features, implement enhancements, or address bugs. This process usually occurs on a biweekly or monthly schedule, ensuring that our users are always informed about the latest improvements and fixes.

We diligently update the changelog each time we roll out new features, implement enhancements, or address bugs. This process usually occurs on a biweekly or monthly schedule, ensuring that our users are always informed about the latest improvements and fixes.

Your online presence can disclose a wealth of personal information—your habits, whereabouts, and even your identity. Safeguarding your privacy is crucial in thwarting identity theft, avoiding unwanted surveillance, and preventing the misuse of your private information.

Your online presence can disclose a wealth of personal information—your habits, whereabouts, and even your identity. Safeguarding your privacy is crucial in thwarting identity theft, avoiding unwanted surveillance, and preventing the misuse of your private information.

Your online presence can disclose a wealth of personal information—your habits, whereabouts, and even your identity. Safeguarding your privacy is crucial in thwarting identity theft, avoiding unwanted surveillance, and preventing the misuse of your private information.

Your online presence can disclose a wealth of personal information—your habits, whereabouts, and even your identity. Safeguarding your privacy is crucial in thwarting identity theft, avoiding unwanted surveillance, and preventing the misuse of your private information.

Your online presence can disclose a wealth of personal information—your habits, whereabouts, and even your identity. Safeguarding your privacy is crucial in thwarting identity theft, avoiding unwanted surveillance, and preventing the misuse of your private information.

Your online presence can disclose a wealth of personal information—your habits, whereabouts, and even your identity. Safeguarding your privacy is crucial in thwarting identity theft, avoiding unwanted surveillance, and preventing the misuse of your private information.

Accepting the Terms & Conditions ensures that you understand your rights, responsibilities, and our policies while using our services. It protects both you and our platform.

Accepting the Terms & Conditions ensures that you understand your rights, responsibilities, and our policies while using our services. It protects both you and our platform.

Accepting the Terms & Conditions ensures that you understand your rights, responsibilities, and our policies while using our services. It protects both you and our platform.

Accepting the Terms & Conditions ensures that you understand your rights, responsibilities, and our policies while using our services. It protects both you and our platform.

Accepting the Terms & Conditions ensures that you understand your rights, responsibilities, and our policies while using our services. It protects both you and our platform.

Accepting the Terms & Conditions ensures that you understand your rights, responsibilities, and our policies while using our services. It protects both you and our platform.

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